Refund Policy
Below you'll find our refund policy, outlining our commitment to customer satisfaction and transparency.
Returns
You are welcome to return your items within 5 days of the delivery date for domestic and international orders. Store credit and/or exchanges are accepted within 14 days of receipt.
Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Any items that show signs of wear, damage, or alteration may not be eligible for return.
Return Process
Once your return is authorized, you'll receive instructions on how to return your item. Please securely package your item. You'll be responsible for covering the return shipping costs, unless the return is due to an error on our part.
Refunds
Once we receive your return and verify its condition, we'll process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you'd like to exchange your item for a different style, color, or size, please indicate your preference when initiating the return. We'll do our best to accommodate your request, subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We'll arrange for a replacement or refund, depending on the nature of the issue.
Non-Refundable Items
Certain items may not be eligible for return or refund, including gift cards, personalized or custom-made items, earrings, and clearance or sale items. Please refer to the product description or contact us for clarification.
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team at design@hagopnajarian.com.
